Enterprise Production & Supply Chain<br> Q: Are you a factory or a trading company? Is the supply chain of core components stable, and do you support customized production?

A: Our core team has rich foreign trade and industry experience, and can provide multilingual communication services including English, French, Arabic, Spanish and Russian to ensure smooth global communication. At present, we have a sample room in Saudi Arabia and a complete global cooperation network (customers, agents, freight forwarders, etc.). Our international market development plan is to continuously expand the global layout, deepen the layout of core regions, and enhance the global brand influence of HWYAA with mid-to-high end equipment and high-quality services.

A: Our equipment adopts a humanized and automatic design with low operation difficulty, and is equipped with simple multilingual operation guides and video tutorials for new customers to get started quickly. Exclusive tiered discounts are available for bulk purchases, with better discounts for larger purchase volumes. If the equipment quality is not up to standard due to quality problems, we will handle returns and exchanges in accordance with our complete policies after inspection and confirmation, fully protecting customers' rights and interests.

A: We provide exclusive regional agency rights defined by country/province to protect the exclusive rights and interests of agents. We implement a strict price control and cross-region sales punishment mechanism, and offer sufficient purchase profit margins and tiered rebate policies. Meanwhile, we provide agents with promotional materials, overseas exhibition support, online advertising assistance, official brand authorization and tiered rebate policies.

A: We support mainstream international payment methods such as T/T and L/C. Russian customers can make payments via VTB, and we can flexibly cooperate with other niche payment methods. We usually adopt trade terms such as EXW/FOB, CIF and DDP, all of which can be negotiated according to your needs. A 30% deposit is required to start production after order confirmation, and the goods will be shipped after the balance is paid in full.

A: We provide a 3-year warranty for the whole machine and core components of the equipment, and supply original spare parts for free during the warranty period. We can dispatch professional engineers to provide one-stop on-site installation, commissioning and maintenance services overseas. We also offer 24/7 remote technical support to quickly troubleshoot problems via video and phone, with supporting multilingual technical manuals and operation tutorials. In addition, we provide annual inspections and lifelong technical guidance services, and have an exclusive spare parts warehouse. Damaged wearing parts can be reissued immediately. All electrical equipment can be traced back to the original factory, minimizing equipment downtime losses.

A: We have a professional foreign trade logistics team that can provide one-stop logistics services such as sea freight and customs declaration, and we can also cooperate with your designated freight forwarders. All standard models are in stock for fast delivery, and customized models are usually packed and shipped within 30 days. We will feed back the production progress in real time and ensure delivery in strict accordance with the agreement.